Customer Service Representatives

Our Customer Service Representatives (CSRs) are one of the things that make Market Builders stand out. 

Hire the Right People

We take the treatment of your customers very seriously.  That begins by selecting professionals who are looking for a career, not just a job.  With few exceptions, we limit hiring to individuals who hold bachelor degrees or higher.  Each candidate is extensively reviewed before being added our team.

Train the Right People

Each of our reps receives extensive training prior to ever picking up the phone.  Because we do not use scripts, reps must be highly trained in product knowledge, services offered, and company information. 

Training never stops at Market Builders.  Our CSRs receive monthly product and skills training.  This allows them to speak knowledgeably with your customers.

This commitment to training gives our CSRs the knowledge and tools they need to have unscripted, natural conversations that are directed by the needs of the customer.

Place the Right People

Each of our CSRs are assigned a specific territory to cover.  This allows them to build a relationship very similar to one which a salesperson would develop with customers within their territory.

Retain the Right People

Our most seasoned reps have been with us over ten years.  Our “rookies” have been part of our team for over three years.  Our programs are centered around relationships.  The relationships our CSRs build with your customers depend on continuity.  This is why we work very hard on employee retention and minimize turnover.

Our Account Managers

Our founding partners pride themselves on remaining personally involved in each relationship marketing program.  In addition, we have three account managers that handle reporting, quality control and assist in training efforts.

Our Leaders

Leslie Loewenstein

Leslie’s diverse background before venturing into Market Builders includes 13 years of industrial marketing.  Additionally, she has experience as a human resource manager.  She graduated from Western Michigan University with a bachelor’s degree in Business Administration with an emphasis in industrial marketing.  She developed the first successful relationship marketing program within the Caterpillar Inc. dealer network.

Since starting Market Builders Inc. in 1997, she has provided a variety of corporate training on subjects ranging from management and leadership to telephone skills to customer satisfaction. In addition she provides account management services for our clients.

Samantha Young